NEPRA Schedules Public Hearing for Consumer Service Manual Amendments

NEPRA (National Electric Power Regulatory Authority) is hosting a public hearing on December 19, 2023, to discuss key changes in the Consumer Service Manual. This hearing provides an excellent opportunity for citizens and stakeholders to engage with policymakers and offer feedback on improving utility services.

Key Proposed Amendments

1. Simplified New Connections:
   Consumers will now be able to apply for new electricity connections through a more efficient, fast-track process.
2. Multiple Meter Connections for Buildings:
   Multi-unit buildings can now apply for several connections simultaneously, streamlining the connection process.
3. Flexible Payment Plans:
   To ease the financial burden, NEPRA proposes allowing consumers to pay bills in installments through an online portal.
4. Fair Billing for Unauthorized Use:
   NEPRA aims to introduce stricter penalties for electricity theft to prevent service disruptions and promote responsible use.

How to Participate in the Public Hearing

NEPRA encourages consumers and stakeholders to join the hearing and share their insights. Here’s how you can attend:

• Date: December 19, 2023
• Time: 3:00 PM
• Location: NEPRA Head Office, Islamabad (or join online via Zoom)

Participants can also register in advance through the NEPRA website to receive access links and meeting materials.

NEPRA Public Hearing Time Schedule

• Date: December 19, 2023 (Tuesday)
• Time: 3:00 PM
• Location: NEPRA Head Office, Islamabad (with online participation via Zoom)

This public hearing ensures that all stakeholders’ voices are heard, influencing policies that improve the utility experience for consumers across Pakistan.

NEPRA Contact Details

For any inquiries or further details, contact NEPRA through the following:

• Phone: 051-9206500
• Fax: 051-2600025
• Email: registrar@nepra.org.pk

How to Participate in the NEPRA Public Hearing

Here’s a step-by-step guide for attending the NEPRA public hearing:

• Visit NEPRA’s website to access the schedule and registration details.
• Register online by filling out the NEPRA Registration Form.
• Join the hearing either in person at NEPRA’s Islamabad office or through the Zoom link provided during registration.

NEPRA’s Role in Enhancing Consumer Services

NEPRA has played a pivotal role in regulating Pakistan’s energy sector, ensuring transparency and accountability in utility services. These proposed amendments reflect NEPRA’s ongoing efforts to improve customer satisfaction by addressing complaints more efficiently and providing better access to connections.

Relevant Links to Enhance Your Experience

• WASA Bills: Stay updated on your water and sewerage bills across Pakistan.
• Electricity Bill Calculator: Use our calculator to estimate your electricity bills based on your usage.

FAQs

What changes can consumers expect after the amendments?

Consumers will benefit from quicker connections, flexible payment options, and improved customer service.

How can I attend the public hearing?

You can join the hearing in person at NEPRA’s office or via Zoom. Visit the NEPRA website for registration.