FESCO FAQs – All Your Questions About FESCO Services Answered
FESCO FAQs: All You Need to Know
The FESCO FAQs are designed to help consumers answer common questions about electricity services, including billing, new connections, tariffs, and more. Whether you are a new consumer or have been with FESCO (Faisalabad Electric Supply Company) for a while, these FAQs can simplify your experience and ensure that you get the most out of their services.
What is FESCO?
FESCO is a major electricity distribution company responsible for supplying power to the Faisalabad region and nearby areas. With millions of consumers under its network, FESCO provides essential services, including connection installation, billing, customer service, and complaint resolution.
How Can I Apply for a New FESCO Connection?
To apply for a new connection, follow these steps:
- Visit the Sub-Division Office: Collect the application form from the office.
- Complete the Form: Fill out the application form accurately.
- Submit Your Form: Hand in the form at the Sub-Division office.
- Receive Acknowledgment: The office clerk will provide a receipt confirming your application submission.
- Processing Time: Your request will be processed within one month, subject to feasibility. If any issues arise, FESCO will notify you promptly.
For further information, visit FESCO Bill Online to check application status.
How Can I Check My FESCO Online Bill?
- Go to the Online Bill Platform: Visit the official FESCO bill check site.
- Enter Your Reference Number: Provide the 14-digit reference number found on your bill.
- Click ‘Check Bill’: View the bill online.
- Download or Print: Save a copy for your records by printing or downloading the PDF version.
How is Meter Reading Recorded?
- Door-to-Door Meter Reading: A meter reader visits your property to record the reading.
- Update Meter Cards: The reading is logged in the Meter Reading Record and your Meter Reading Card.
- Track Consumption: Use the Meter Reading Card to monitor your electricity usage.
What Should I Do If My FESCO Bill is Incorrect?
- Contact FESCO: Visit the Sub-Division or Revenue Office to report the issue.
- Provide Relevant Details: Share your Consumer ID and bill details.
- Bill Correction Process: FESCO will verify the issue and make the necessary adjustments.
Where Can I Pay My FESCO Bill?
You can pay your bill at the following locations:
- Banks: UBL, Bank Alfalah, EasyPaisa, Nadra, Omni
- Post Offices: Any local post office in your area
How to Reconnect a Disconnected Connection?
- Get the Reconnection Form: Obtain it from the Revenue Office.
- Complete and Submit: Fill out the form and submit it to the Revenue Office.
- Reconnection: Your service will be restored once all requirements are met.
How to Change the Connection Name?
- Obtain the Name Change Form: Collect it from the Sub-Division office.
- Attach Required Documents: Include your CNIC and previous bill copy.
- Submit the Application: Hand it in at the Sub-Division office.
How to Adjust Load Requirements?
- Submit a Load Adjustment Request: Apply to the Sub-Division Officer (SDO).
- Verification: The SDO will verify your request through a test.
- Adjust Load: The load will be adjusted based on verification results.
What is the N.J Surcharge?
The N.J Surcharge, introduced on January 1, 2008, adds Rs. 0.10 per kilowatt-hour (kWh) to your bill. This surcharge contributes to the Neelum Jhelum Hydro Power Development Fund.
How to Remove the TV Fee from Your FESCO Bill?
- Obtain the TV Fee Removal Form: Get it from the Revenue Office.
- Complete and Submit: Fill out the form and submit it along with a copy of your CNIC.
What Are Minimum Charges on FESCO Bills?
Minimum charges apply when your total bill is lower than a specified minimum amount:
- Single Phase Domestic (A1): Rs. 75/-
- Three Phase Commercial (A1): Rs. 150/-
- Single Phase Domestic (A2): Rs. 175/-
- Three Phase Commercial (A2): Rs. 350/-
How to Lodge a Complaint with FESCO?
You can contact FESCO’s toll-free number 041-118 to report complaints or issues regarding your electricity service.
FAQs:
Is there a mobile app for FESCO bill inquiries?
Yes, FESCO offers a mobile app to check bills, report complaints, and receive updates.
Can I visit a FESCO office for assistance?
Yes, you can visit a local FESCO office for help with any billing or service-related issues.
How do I change my tariff from domestic to commercial?
Apply for a tariff change by visiting the SDO office and submitting the required documents, including your CNIC and the last paid bill.
What should I do if my bill is incorrect?
Contact FESCO customer service with your Consumer ID to request a bill correction.
How can I contact FESCO?
Call their helpline at 041-118 or visit your local office for in-person assistance.
Conclusion
The FESCO FAQs cover everything you need to know about managing your electricity services. From new connections and bill payments to complaints and tariff changes, understanding these frequently asked questions ensures a smooth experience with FESCO.
For further details, you can explore FESCO Bill Online. Stay updated with your bills and other utility services by visiting Sui Gas Bill Online regularly.
