How to Register an SSGC Complaint Online – A Step-by-Step Guide
If you’re facing issues with Sui Southern Gas Company (SSGC) services,registering a complaint online is a quick and effective way to seek a solution.This guide provides a step-by-step process to help you file your complaint easily and ensure it gets addressed promptly.
Step 1: Access the Complaint Portal
You can start the complaint process by visiting the SSGC website or accessing the Sui Gas Bill Online portal.Navigate to the “Customer Service” or “Complaints” section,where you will find the online complaint form.
Step 2: Fill Out the Complaint Form
When accessing the form,you will need to provide the following details:
- Customer Number: Your unique identifier with SSGC.
- Meter Number: Found on your gas meter.
- Name and Address: As listed on your SSGC account.
- Contact Information: Phone number and email address.
- Issue Description: Clearly describe the problem (e.g.,billing error,gas supply issue).
Make sure to review the information carefully for any mistakes before submitting the form.
Step 3: Submit the Complaint
Click the “Submit” button to send your complaint to SSGC.After submission,you will receive a confirmation message or email with a complaint number for tracking purposes.
For immediate support,refer to the regional complaint numbers listed below:
- Larkana: 0741-45777 | Help Line: 1199
- Sukkur: 0323-8213274
- Malir: 99248422
- Karachi: 0320-6868915 (WhatsApp)
Step 4: Track Your Complaint
Keep the complaint number safe for follow-up.SSGC aims to address issues as quickly as possible.You can track your complaint status through:
- Online Portal: Log in to check updates.
- Regional Contact Numbers: Contact SSGC’s regional offices for status updates.
Additional Support
If your issue requires further assistance,you can contact SSGC’s regional focal persons:
- Hyderabad: Mr.Ishtiaq Ahmed,022-9200748
- Larkana: Mr.Azizullah Bhutto,074-9410691
- Quetta: Mr.Shamsullah Kakar,081-9203931
For pension-related inquiries,contact Muhammad Imran Farooqi at 021-99021463.
FAQs
How do I register a gas complaint online?
Visit the SSGC website or Sui Gas Bill Online portal,fill out the form with the required details,and submit it.You will receive a complaint number for tracking.
How do I complain to SSGC?
You can file a complaint online via the website,call the regional complaint numbers,or email the appropriate regional focal person.
How do I get a duplicate SSGC bill?
To obtain a duplicate bill,log in to the SSGC website and select the bill inquiry section.You can also contact customer service to request a duplicate bill.
How can I complain about my gas bill?
File a billing complaint online through the complaint portal,or contact SSGC customer support via phone or email.Provide your customer number and details about the issue.
Conclusion
Registering a complaint with SSGC online is a convenient way to resolve service-related issues quickly.By following the steps outlined in this guide,you can submit your complaint efficiently and ensure it is addressed promptly.For further assistance,use the regional contact numbers or reach out via email or WhatsApp.
